After receiving a call from a CU affiliate requesting immediate assistance to help a family member who was locked in their apartment bathroom due to a defective door lock, Sergeants Michael Rodriguez and Peter Plata immediately responded and, together with the building superintendent, were able to free the family member from the room without harm. The affiliate, who was concerned for their family member’s safety, was extremely grateful for the concern, helpfulness, and professionalism displayed by the Public Safety team.